1. Go to the Rejection Reason management page
![new-rejection-reason-1283519](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAzNTggNjAwIiB3aWR0aD0iMzU4IiBoZWlnaHQ9IjYwMCIgZGF0YS11PSJodHRwcyUzQSUyRiUyRnRoZXF1b3RlYm90LmNvbSUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGMjAyMSUyRjAxJTJGbmV3LXJlamVjdGlvbi1yZWFzb24tMTI4MzUxOS5qcGciIGRhdGEtdz0iMzU4IiBkYXRhLWg9IjYwMCIgZGF0YS1iaXA9IiI+PC9zdmc+)
2. Delete the Rejection Reason
It is only possible to delete a Rejection Reason that has never been used in quotes. Once a Rejection Reason is used in a quote, it can no longer be deleted as it will impact the quote data and the overall system statistics.
![2021_01_20_12_42_4239-6789312](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCA3ODEgNDE3IiB3aWR0aD0iNzgxIiBoZWlnaHQ9IjQxNyIgZGF0YS11PSJodHRwcyUzQSUyRiUyRnRoZXF1b3RlYm90LmNvbSUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGMjAyMSUyRjAxJTJGMjAyMV8wMV8yMF8xMl80Ml80MjM5LTY3ODkzMTIuanBnIiBkYXRhLXc9Ijc4MSIgZGF0YS1oPSI0MTciIGRhdGEtYmlwPSIiPjwvc3ZnPg==)