How to set up The Quote Bot to work with Live Chat

❓ What is this for?

To direct users to live chat via a button that:

1. Reloads the current page with a specific query string (?mode=chat)

2. Triggers a script swap so the live chat widget loads instead of the chatbot

🧭 Where do I configure this?

You’ll set this up in your chatbot flow builder — typically inside a visual editor where you define button labels, actions, and auto replies.

✅ Required Setup

Refer to the fields in the screenshot below and ensure these are filled in as follows:

Live Agent in the first box, then gotourl to trigger the redirect and then use %%currenturl%%?mode=chat  as the auto reply value for the redirect.

⚠️ Important for Developers

This part must be handled on your end by a developer.

Appending ?mode=chat to the current URL does not automatically load the live agent. It simply reloads the page with the query parameter.

You need your developer to:

• Detect the presence of ?mode=chat in the URL.

• Dynamically swap chatbot scripts to load the live chat widget when this condition is met.

• Ensure the default chatbot remains when the parameter is not present.